KACE® Cloud
Release Notes
September 2024
These release notes provide information about the latest KACE Cloud release.
About this release
KACE Cloud allows you to quickly enroll mobile devices, manage their inventory, and to apply required configurations and policies. You can interact with managed devices using a standard set of commands, such as resetting a password or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, and ensuring that managed devices follow your organization guidelines and standards, while protecting your data integrity.
This release contains one new feature and a number of resolved issues. See New features.
Supported platforms
MDM managed devices:
The following operating systems are supported for MDM managed devices:
Android
- Android 13.0+
Apple
- iOS, iPadOS, tvOS15+
- macOS 13+
Windows:
- Windows 10 Professional, Enterprise, Education, 1709 or later
- Windows 11
Registered Devices:
KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:
Windows:
- Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
- Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
- Windows 10 Professional, Enterprise, Education, 1709 or later
- Windows 11
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NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent. |
Apple:
- macOS 13+
Browsers:
The following browsers are supported:
- Google Chrome 109+
- Microsoft Edge 118+ (Not supported on mobile devices.)
- Mozilla Firefox 119+
- Apple Safari 12+ (Mac only)
- Opera 15.6+
System-provided mobile administrative applications are not currently available.
Registered Devices:
KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:
Windows:
- Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
- Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
- Windows 10 Professional, Enterprise, Education, 1709 or later
- Windows 11
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NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent. |
Apple:
-
macOS 14+
New features
The new feature is introduced in KACE Cloud:
Companion Edition with Remote License
KACE Cloud now offers a Companion Edition with Remote subscription specifically for Windows and Mac devices. It provides the same features as the Companion Edition license and enables remote access for the devices within your tenant.
This special subscription is competitively priced. It now offers a Companion Edition with Remote subscription specifically for Windows and Mac devices. It provides the same features as the Companion Edition license and enables remote access for the devices within your tenant. It can be used to provision both new and existing tenants, ensuring remote access is enabled for eligible devices. Further, the KACE Cloud Companion Edition with Remote subscription can be purchased alongside existing KACE Cloud subscriptions and can be combined with MDM and Secure licenses but cannot coexist with the Companion Edition license.
The minimum purchase requirement is 100 device licenses. KACE Cloud will always allocate the least-cost available license to a device and automatically reallocate as new licenses are purchased.
For complete information about these feature, visit the KACE Cloud Help Center.
See also:
Enhancements
The following is a list of enhancements implemented in KACE Cloud.
- Windows Insider/ARM Detection: Improved the identification of unsupported devices for patching by displaying build version and architecture details.
- Inventory Updates : Added support for Windows Insider builds and monitor connected to devices in the device inventory.
- Performance Improvements: Multiple UI and service performance improvements were made to the product in this release. Certain data is now only loaded on-demand when requested by the user, and the system is now better balanced to handle characteristic workloads for different types of customers.
- Patching Catalog: The patch catalog now includes Common Vulnerability Scoring System (CVSS) and the Exploit Prediction Scoring System (EPSS) scores for each CVE associated with a patch. CVEs now have an easy-to-read table in the patch detail section. The CVSS scores are identified using industry standard labels (Critical, High, Medium, Low) and can be easily included in your patch filters. Also, in addition to the EPSS scores, a simple 'Yes or No' for exploitability data is available for use in patch filters. When used in conjunction with our existing filter criteria, you can now more confidently determine which patches need urgent attention in your environment.
CVSS EPSS 
Resolved issues
The following issue is addressed in this release.
Table 1: General resolved issues
| Resolved Issue | Issue ID |
|---|---|
| Android EMM Work Profile enrollment failing on Android 10 device with PIN. | 11103 |
| FileVault configuration fails to apply to a device when 'Report the device's personal recovery key during inventory' is set, the Personal Recovery Key Inventory Message is missing. | 11081 |
| Improved Apple DEP sync performance. | 11017 |
| BitLocker 'Block Write Access To Removable Drives Not Using BitLocker' option not working. | 10969 |
| Changed the KACE Cloud AgentCheckinInterval time from 20 minutes to 60 minutes. | 10938 |
| Patch Statistics 'last X days' card resets to default count when a patch is selected/unselected. | 10921 |
| Apps set to 'Do Not Verify' show as 'Not Installed'. | 10920 |
| Pre-enrolled devices may not get policies applied automatically. | 10882 |
| Device in 'unenrolling' state never finishes unenrolling. | 10880 |
| Unenroll option is not available for devices stuck in Unenrolling state. | 10878 |
| Improve MDM Inventory performance. | 10860 |
| Exception logged in MDM Inventory logs. | 10854 |
| Unable to update uploaded Android .APK in App Library. | 10845 |
| Device Policy view shows incorrect data for scheduled policies. | 10843 |
| Patch Statistics shows an error when all filters are removed. | 10817 |
| Add extra checks at enrollment time for Android EMM devices. | 10811 |
| Android EMM app configs with nested keys have duplicates when saved. | 10786 |
| Multiple certificate device history records are created when deployed to Android devices. | 10776 |
| Unable to apply Android Option Set to COPE Devices. | 10762 |
| Device History shows Hardware Inventory errors with certain data types. | 11171 |
| Cloud Agent upgrade logic improvements. | 11148 |
| Patch filters based on relative release date did not always update with newly released patches. | 11071 |
| Registered devices fail to enroll if not reachable within 60 minutes of approval. | 10757 |
| KACE Cloud AMAPI Companion app does not use the latest Android SDK. | 10753 |
| Android web apps are slow to delete from Admin Portal. | 10744 |
| Patch rules not honoring reboot timeout longer than 60 minutes. | 10742 |
| Unable to link Smart Label using only Registration Token to Policies | 10738 |
| Wrong identifier sometimes used when installing MSI apps | 10734 |
| KACE Cloud Agent downloads new binaries every time an app deployment is attempted. | 10687 |
| Patch commands intermittently fail to complete successfully and show as pending in Device History. | 10663 |
| Error logged when changing device alias of newly enrolled device. | 10659 |
| Added support for Android EMM fully supervised QR code enrollment. | 10642 |
| Android AMA cellular devices added to Zero Touch using the IMEI, do match to the 'Discovered' device record when enrolled. | 10504 |
| Getting error when importing pre-enrolled device. | 10477 |
| Windows Firewall status may not be accurate if inventory occurs immediately after the device starts. | 10384 |
| iOS Auto-Update and Version Upgrade Configurations updated to show iPadOS support. | 9948 |
| Admin Portal Device Apps list is slow to load. | 9908 |
| Improve performance on MDM Inventory payloads. | 2088 |
| Prevent Android EMM devices from getting automatic access to entire app library. | 10796 |
Known issues
The following issues are known to exist at the time of release.
Table 2: General known issues
| Known Issue | Issue ID |
|---|---|
| Windows Option Set configs with wallpaper settings may fail to apply with 'Atomic Failed' device history message. | 10783 |
| Device network settings missing from Reports. | 10678 |
| Android AMA cellular devices added to Zero Touch using the IMEI do match to 'Discovered' device record when enrolled. | 10504 |
| In the Device Policy view, Patch Filters waiting for schedule shows as out of compliance. | 11136 |
| Apple OS update attempts are limited to 10 retries and the count cannot be reset. | 10978 |
| Unable to remove managed 'System CA Store' certificates. | 10872 |
| Windows firewall status may not be accurate if inventory occurs immediately after the device starts. | 10384 |
Product licensing
Subscription and licensing information is managed from the Settings page in KACE® Cloud MDM. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.
More resources
Additional information is available from the following:
- Online product documentation: KACE Cloud Help Center
- Product videos: How-to Videos
About us
Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn.
Technical support resources
Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com/kace-cloud/current.
The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:
- Submit and manage a Service Request
- View Knowledge Base articles
- Sign up for product notifications
- Download software and technical documentation
- View how-to-videos
- Engage in community discussions
- Chat with support engineers online
- View services to assist you with your product
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Caution: A CAUTION icon indicates potential damage to hardware or loss of data if instructions are not followed. |
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KACE Cloud Help Center
Updated - September 2024